Update your core systems with the power of HANA. Results include increased usage of BPO models to improve operational efficiencies and availability of a streamlined, always connected, always accessible technology and information framework that helps insurers offer consistently high-quality services and offerings to their clients.
Embracing more Cloud, SaaS and IaaS offerings – to streamline architecture, infrastructure and application portfolios and enable IT resources to focus on customers and agents. Development of more portal- and mobile-based applications and services vs. traditional websites.
Increased usage of Big Data to improve Claims processing capabilities. Understanding the customer by focusing on Customer Adherence apps. Development of more intuitive user-interfaces that provide real-time access to policies and claims information.
Greater adoption and use of Advanced Analytics – focusing on customer-centricity - helps insurers understand their customer needs better.
Use of telematics by Auto-insurers; shifting towards usage-based (i.e. pay-as-you-drive; pay-how-you-drive) insurance models. Increased use of Aerial and Digital Imagery. Focus on gamification of processes. Use of mHealth apps and wearable devices.
CIO, Health Insurance major