Top 10 Best Incident Response Softwares and Cyber Recovery Tools

Cyberattacks are no longer a distant threat; it’s a matter of when, not if. One morning, you might discover your client’s data held hostage behind a ransomware paywall or find their website offline due to a Distributed Denial of Service (DDoS) attack. 

Once viewed as worst-case scenarios, circumstances have become routine, so the annual average cost of cybercrime is expected to surpass $23 trillion by 2027. 

Many MSPs and MSSPs are adopting incident response tools to quickly detect, investigate, and resolve security breaches.

Incident response software is designed to meet these escalating challenges. It streamlines your response strategy, helping you identify threats early and take corrective action before damage spreads. 

In the following discussion, you will learn how these tools work, why they are essential, and the 10 best incident response software you can sign up for.

What is incident response software?

Incident response software is a specialized tool that helps companies detect, investigate, and respond to security breaches. It supports organizations in minimizing data loss, guarding against future attacks, and ensuring essential operations continue without disruption. 

These solutions shorten the time a threat stays unnoticed and limit its impact at the earliest possible stage. MSPs and MSSPs rely on these tools as part of their broader MSP software toolkit, allowing them to address security incidents promptly across multiple clients, build trust, and maintain robust protection.

Importance of incident response softwares

You may be curious about the role incident response software plays in cybersecurity. These tools allow organizations to spot and address security incidents, drawing on advanced threat intelligence and around-the-clock monitoring. A quick, focused effort can limit downtime and reduce the likelihood of further breaches, ultimately minimizing the harm to everyday operations.

Swift detection and action

An immediate benefit of incident response services is their capacity for rapid discovery of suspicious activities and potential intrusions. When warning signs are caught in real-time, they can contain threats before they escalate, protecting systems and data from deeper harm.

Limiting interruptions and losses

Another significant advantage is the ability to reduce downtime and associated costs. By quickly containing and fixing a problem, incident response services get critical systems back on track, ensuring that business operations continue with minimal disruption. This approach also helps safeguard revenue and maintain customer confidence.

Insurance factors

When it comes to cyber insurance, many providers assess an organization’s preparedness and resilience. 

They often require a formal incident response plan and sometimes an ongoing incident response retainer to confirm that expert help is ready when needed. The proficiency of an incident response team can heavily influence insurance eligibility and costs.

Preserving key evidence

Incident response services are vital in gathering and protecting the digital evidence linked to security incidents. This material is essential for forensic investigations, legal processes, and meeting regulatory obligations. 

When you follow established procedures and maintain a well-documented chain of custody, these teams strengthen the odds of pinpointing attackers and preventing similar breaches.

Read more about: Cyber Incident Response & Recovery: A Step-by-Step Guide

Key Features Of Effective Incident Response Tools

Here are some of the key features of incident response platforms that you must take note:

Setting priorities and sorting incidents

One of the first tasks in addressing security breaches is promptly classifying and prioritizing each threat. This is the IT equivalent of medical triage, where critical issues must be tackled immediately, while lesser concerns may follow a different path. 

When you assign severity levels, you can ensure the most urgent problems receive the right resources and attention.

Incorporating automated alert systems can further enhance this process, helping your team respond faster when multiple threats appear simultaneously.

Pinpointing the initial problem

Early detection is essential to limit the damage from malicious activities. Incident response consulting software typically monitors networks, systems, and applications around the clock, alerting you as soon as unusual behavior occurs. 

Recognizing a potential issue at this stage can determine whether you face a minor incident or a large-scale compromise.

Tailoring workflows to your needs

Customizable workflows let you define and automate the steps necessary to address each incident. 

This flexibility ensures your response plan aligns with organizational policies, compliance requirements, and best practices rather than forcing you into a one-size-fits-all approach.

Also, adding workflow templates for specific incident types (like ransomware or DDoS) can empower teams to respond even more quickly since they already know the recommended steps.

Containing the damage

Limiting the spread of an incident is a core principle in cybersecurity. Containment strategies, both immediate and long-term, focus on blocking attackers' lateral movement, preventing further infiltration, and protecting vital assets until the threat is fully understood.

It’s often wise to keep a containment checklist handy that details steps for isolating affected systems, notifying key stakeholders, and preserving evidence for future analysis.

Removing lingering threats

Eradication becomes necessary once you know precisely how the breach occurred. Thorough removal of malicious code and access points helps restore systems and data to their pre-incident state. 

Hence, it documents each action taken, which is important here so you can confirm no traces of the threat remain.

After removing the initial threat, ongoing vulnerability scans can catch any overlooked remnants and discourage similar breaches in the future.

Coordinating through one central hub

Incident response efforts typically involve security analysts, IT staff, compliance officers, and senior management. 

A single control interface simplifies teamwork by displaying every open incident, its status, and who’s responsible for handling it. This streamlined communication keeps the entire organization in sync.

Detailed record

Comprehensive tracking and reporting features allow you to capture each event, the actions taken, the evidence collected, and the outcomes achieved. This information becomes especially valuable during post-incident reviews, legal inquiries, or audits.

Confidential communication channels

During a crisis, teams must rely on reliable conferencing and file-sharing tools. Secure channels reduce the risk of leaking sensitive data or tipping off potential attackers. 

Clear lines of communication also promote efficient coordination among teams scattered across different locations.

Restricting access and tracking changes

Since incident response deals with high-stakes data, strong access controls and audit logs are vital. Role-based permissions protect sensitive information, and a transparent record of all activities makes it easier to investigate suspicious behavior. This approach also reassures regulators that you’ve properly protected critical assets.

Benefits Of Incident Response Softwares

Here are some benefits of incident response softwares:

Catching threats early

The best way to protect your clients’ trust is to prevent risks before they escalate. Incident response tools monitor your systems in real time and send alerts as soon as anything suspicious appears. 

Analyzing historical threat data also refines your alert system, allowing you to spot and address vulnerabilities faster and more accurately over time.

Handling the most urgent issues first

Once a threat is identified, these tools help you sort it by severity, guaranteeing that the biggest problems receive immediate attention. You not only lower the risk of extreme disruptions but also gain a clearer understanding of overall security challenges.

Setting up tiered response levels can improve efficiency. For instance, tier one might handle lower-risk alerts, while tier two or three tackle the most serious breaches.

Maintaining clear channels of communication

Timely updates among security teams, clients, and management are critical. Cyber recovery softwares often includes features like shared dashboards or messaging functions to keep everyone informed. 

When stakeholders understand the situation and know their part, they can work together more effectively.

Automating key processes

Automation takes repetitive tasks off your plate and lets your team focus on the problems that require human judgment. 

Automated workflows can detect threats, implement initial countermeasures, and document actions without tying up staff. This boosts incident handling capacity without additional headcount.

Top 10 Best Incident Response Softwares

Here is a curated list of 10 best incident response software:

1. Atlas Systems

Atlas System’s cybersecurity solutions focuses on helping companies like yours strengthen their security posture through real-time incident response and around-the-clock monitoring. 

The team is passionate about protecting businesses from modern cyber threats, going beyond basic detection, and actively defending critical assets.

We do this by combining human expertise with targeted technology solutions. Our seasoned security professionals continuously watch for emerging risks so that you benefit from protection rather than a purely reactive approach. 

Best for

Mid-to-large enterprises who aim to limit downtime by relying on 24/7 threat monitoring. Highly regulated fields (healthcare, finance, life sciences, and more) need vigilant oversight to meet stringent compliance standards.

Standout features

• Real-time threat identification with skilled analysts always on call
• Swift containment and remediation efforts to minimize risks

• Automated tracking and validation of configuration adjustments
• Reduced vulnerabilities caused by improper or unauthorized modifications

• Proactive deployment of the latest security updates
• Fewer unaddressed weaknesses through scheduled upgrades

• Defense strategies against phishing, impersonation, and brand misuse
• Constant web scanning to shield your organization’s reputation

• Advanced filtering to protect employees from email-borne risks
• Secure gateways that block malware and phishing attempts
• Fine-tuning and ongoing oversight of essential security platforms
• Alignment between software, hardware, and established protocols

Notable clients

Multinational Pharmaceutical Companies, Bosch, Dell, Hyundai, Thomson Reuters, and Verizon Wireless.

Customer reviews

Pricing

It’s best to contact our team directly for detailed plans and tailored pricing.

2. Preparis

Preparis Incident Manager, now part of Mitratech, is an adaptable platform for orchestrating timely and effective responses to various disruptions. 

It helps you prepare for incidents in advance and coordinate swift action when needed. It supports clear decision-making under pressure by offering real-time data, top-notch communications, and transparent oversight.

A notable differentiator that sets them apart from the competitors is Preparis Incident Manager’s “360° Visibility” approach, which combines a rapid, virtual war room interface with self-updating dashboards. 

Best for

Regulated industries such as financial services and healthcare, where compliance and detailed reporting are essential.

Standout features

• Provides a shared environment for key stakeholders to review incident details, assign tasks, and track progress
• Ensures consistency by making essential steps visible to every participant, improving accountability
• Enables teams to monitor the status of incidents, resources, and recovery efforts as situations evolve
• Adapts to changing conditions swiftly, supporting better decisions on the fly
• Automates the creation of incident records, audit trails, and compliance documentation
• Helps organizations meet regulatory requirements by offering accessible, detailed logs of every event

Customer reviews

Notable clients

Groupon, TMone, BMC, Bank 34, 

Pricing

Pricing depends on your organization’s size, complexity, and specific requirements. 

3. Sumo Logic

Sumo Logic is another one of the incident response management softwares designed to transform a company's handling of incidents from initial detection to coordinated response and recovery.  It provides a centralized command center where users can monitor, manage, and resolve issues in real time. 

The key differentiator is the zero-dollar ingest model. This unique feature helps you to ingest all your log data without incurring extra costs until you query it. This also eliminates budget gaps and ensures you never miss critical insights. 

It combines actionable alerts, dynamic dashboards, and comprehensive reporting to ensure that you’re ready to fix something quickly when something goes wrong.

Best for

This solution is ideal for IT operations teams, security professionals, and business continuity managers. It’s especially beneficial for industries like finance, healthcare, government, and any organization that demands rapid, reliable incident handling to keep operations running smoothly.

Standout features

• With pre-configured dashboards and powerful log queries, you gain complete 360° visibility into your entire stack
• Continuously analyzes data to provide instant, actionable insights, helping you detect and resolve issues before they escalate
• It is designed to ingest data from any source, such as cloud, on-premises, or hybrid setups, so that no critical data is missed
• Sumo Logic adheres to rigorous security standards and compliance certifications (including SOC 2.0, FedRAMP, PCI DSS, and HIPAA), making it a trusted partner for regulated industries

Customer reviews

Notable clients

Samsung, HashiCorp, and Standard Chartered.

Pricing

They offer a flexible pricing model that decouples log ingest from your overall budget, meaning you pay only for the insights you actually use. Their pricing page provides more details. 

4. SentinelOne

SentinelOne is one of the cyber recovery software that delivers superior visibility and enterprise-wide prevention, detection, and response across your entire attack surface. It covers everything from endpoints and servers to mobile devices, ensuring your digital environment remains secure.

A key differentiator for SentinelOne is their autonomous endpoint protection. Unlike many competitors, our platform seamlessly combines static and behavioral detection methods to automatically neutralize known and unknown threats.

Best for

It's ideal for large enterprises, regulated industries, and security teams that require quick, reliable incident response and protection against sophisticated threats. 

Standout features

• The platform automatically identifies and protects unmanaged endpoints, reducing potential vulnerabilities
• With integrated dashboards and the Storyline feature, you receive comprehensive context on threats, enabling rapid, one-click remediation
• RemoteOps allows you to manage your entire endpoint fleet from a single console, streamlining vulnerability and configuration management
• The Ranger tool quickly brings stray devices into compliance, closing gaps in your security posture

Customer reviews

Notable clients

Canva, Hitachi, Autodesk, Samsung, Sysco, Lyft and Shutterfly.

Pricing

They have two types of pricing packages, and they are:

5. Varonis

Varonis keeps your data safe and sound 24/7/365. They offer Managed Data Detection and Response (MDDR) powered by AI and backed by a global team of experts. MDDR is designed to track and protect sensitive data no matter where it lives: on-premises, in the cloud, or in SaaS apps. 

What sets Varonis apart is its data-centric approach. While many security solutions focus on protecting the network and endpoints, Varonis digs deep into the data, your company’s crown jewel. This means you will get alerts for potential breaches and clear insights on whether your sensitive data has been compromised.

Best for

If you need to know what’s happening with your data at all times and want a solution that goes beyond just monitoring your systems, Varonis is for you.

Standout features

• With data-centric telemetry, Varonis focuses solely on the network and zeroes in on your data. It tracks every access and change
• It uses advanced machine learning and behavior analytics to automatically detect potential threats and assess whether your data is at risk
• With industry-leading service level agreements, you get swift intervention—especially crucial in ransomware. Their team is ready to act within 30 minutes for critical incidents
• It integrates well with your existing security tools, including SIEM, SOAR, and EDR systems

Customer reviews

Notable clients

Maxima, Prospect Capital, G-Star Raw, and Communisis.

Pricing

They typically offer customized plans based on the scale and complexity of your data environment.

6. PagerDuty 

PagerDuty transforms how companies handle incidents. It’s an end-to-end platform that automates the entire incident lifecycle, from the moment an alert fires through automated remediation and a detailed post-incident review. 

It helps you react quickly when things go wrong and learn from each incident to improve your overall operations.

One key differentiator for PagerDuty is its intelligent, automated incident orchestration. It takes a proactive approach by automatically executing remediation steps and coordinating communications across your teams. 

Best for

PagerDuty is best suited for enterprises and teams that need a robust, automated solution for managing incidents.

Standout features

• PagerDuty automates the detection and response process to manage critical incidents swiftly and efficiently
• With features like guided remediation and auto-remediation, it reduces manual intervention, ensuring no vital step is missed during an incident
• The platform facilitates in-depth post-incident reviews that help you identify patterns and improve future responses
• It works well with your existing tools and workflows, bringing together teams from IT, DevOps, and security to create a unified response strategy

Customer reviews

Notable clients

FOX, Zoom, COX automotive, TUI, and DraftKings.

Pricing

Below mentioned is their pricing model.

7. ServiceNow

ServiceNow’s Security Incident Response is designed to help you rapidly respond to evolving threats while running your security operations smoothly. 

It’s part of a broader suite of security solutions that automate and orchestrate the entire incident lifecycle, like alerts, remediation, and post-incident reviews. This platform gives you a unified view of your security posture and the tools you need to manage incidents across your entire enterprise.

What makes it different is its integrated, end-to-end digital workflow platform. It brings together security, risk, and IT in one seamless system. This way, when an incident occurs, your team can collaborate effectively from detection to remediation.

Best for

This solution is especially well-suited for mid-to-large enterprises and organizations with complex IT environments. 

Standout features

• The platform helps you prioritize high-impact threats in real time, ensuring you can react quickly and effectively
• It automates incident assignments and remediation tasks so nothing falls through the cracks
• With a comprehensive operations dashboard, you can see your entire security landscape at a glance, making it easier to spot trends and address issues before they escalate
• Use frameworks like MITRE ATT&CK, which provide advanced context to every incident, enhancing your team’s ability to respond intelligently

Customer reviews

Notable clients

Kraft Heinz, Delta, SAAB, and Nascar.

Pricing

ServiceNow's pricing model is flexible and subscription-based, tailored to your organization's size and complexity. You can start by scheduling a demo to see how it fits into your current operations and then move forward with a plan that scales with your needs.

8. xMatters

xMatters is an incident response software designed to automate and streamline the entire incident management process. It’s built to help you respond quickly to disruptions by coordinating real-time communications and automating critical workflows from one unified incident console. 

This way, your teams can focus on resolving issues while the system handles the heavy lifting. One feature that sets xMatters apart is its Adaptive Incident Management. This unique capability automates resolution workflows and dynamically engages the right team members through your preferred communication channels.

Best for

It works especially well for enterprises that require rapid, automated incident response across multiple communication channels.

Standout features

• You can review incident details in seconds, track progress with a live timeline, and access all critical information from one place
• Easily integrate your preferred channels, such as Slack, Microsoft Teams, or Zoom, directly into your incident workflows
• Customize your incident management process with drag-and-drop steps to automate assignments and guided remediation, reducing manual tasks and speeding up response times
• Insights from in-depth analytics help you understand incident severity, response times, and team performance, helping you continuously improve your operations

Customer reviews

Notable clients

Gordon Food Service, Sony, Viasat, Linaro, and WesCEF.

Pricing

This is the structure of their pricing.

9. Incident.io

Incident.io is an incident management platform designed to make your life easier. It automates critical workflows, provides real-time incident updates, and keeps everyone on the same page, all directly within Slack. 

The main differentiator do for incident.io is its seamless integration with Slack. Unlike other platforms that force you to switch between different tools, incident.io lets you manage incidents entirely within Slack.

Best for

This solution is perfect for IT, DevOps, and SRE teams that are already relying on Slack for communication. 

Standout features

• Create incidents in seconds with simple commands, automate escalations, and assign tasks without any manual overhead
• Keep your team in sync with live updates, shared timelines, and integrated notifications via Slack, SMS, or email
• Capture all the details of an incident, automatically generate post-incident reports, and use these insights to improve your response processes continuously

Customer reviews

Notable clients

Vercel, Vanta, Etsy, Netflix, Skyscanner and Intercom.

Pricing

Their pricing starts at $19 per user / month. You can check out their pricing structure here.

10. Splunk On-Call

Splunk On-Call is part of the Splunk family and is designed to transform your incident management process. It helps you automate and streamline every step of handling incidents, from when an alert fires to post-incident reviews. This way, you can resolve issues faster and reduce service outages.

What sets Splunk On-Call apart is its unified integration within the Splunk ecosystem. It ties directly into Splunk’s comprehensive observability suite. 

Best for

Major enterprises depend on rapid incident response and robust automation to minimize downtime.

Standout features

• It automates key processes like escalations and war room setups, ensuring that the right people are alerted immediately
• Using advanced analytics, it provides intelligent suggestions on who should respond, dramatically reducing the mean time to acknowledge incidents
• Integrated with Splunk’s broader observability platform, it delivers a complete picture of your logs, metrics, and events so you know exactly what's happening across your environment
• Live dashboards and detailed post-incident reports help you continuously monitor progress and learn from each incident to improve your response process

Customer reviews

Notable clients

Manpower Group, Carrefour, Cal Poly, and Rappi.

Pricing

They have pricing based on different tiers, such as workload, ingest, entity, and activity-based pricing.

Best Practices For Incident Response Software

Here are the some of best practices you can follow to fully make use of the incident response software:

1. Use the principle of least privilege and Zero Trust

This is giving someone with just enough permission to do their job, nothing more, nothing less. For example, if a user only needs to read data from an application, don’t give them the power to change or delete anything. 

When you set up new cloud accounts, ensure that the “root” user, who has access to everything, is tightly secured with multi-factor authentication and isn’t used for everyday tasks. This minimizes the risk if someone’s credentials get compromised.

2. Create a clear system for sorting incidents

A good sorting system organizes incidents by severity, such as low, medium, high, and critical. This helps your team focus on the most pressing issues and act accordingly, ensuring nothing important falls through the cracks.

3. Develop a playbook for common security incidents

Cyberattacks are on the rise, and they’re getting smarter every day. When you have a playbook, a step-by-step guide for common types of incidents, you equip your team with the knowledge they need to handle threats quickly and efficiently. 

This reduces the impact of these incidents and helps everyone be better prepared for future attacks.

4. Configure and secure logs

Logs are like your systems' diaries; they tell you what happened, when, and how. Knowing which logs are enabled by default and which ones you need to turn on manually is crucial. 

For instance, AWS CloudTrail might record management events by default but not data events. Ensure that important logs (like VPC Flow logs or S3 server access logs) are enabled and that you keep them for a long enough period, ideally at least a year, to review them if a breach happens.

5. Establish a communication procedure and plan

Clear communication is key during a cyber incident. A standard process should be in place so that everyone knows who to contact and how to report suspicious activity. 

This plan should cover internal communication among employees and how to notify external regulators if needed. Effective communication speeds up the incident resolution and helps protect your organization from fines and extended downtime.

Factors To Consider When Choosing Incident Response Software

Your ideal incident management solution must:

• Be intuitive so everyone can quickly access and use them
• Adapt to your organization’s specific workflows and configurations
• Connect with your existing systems and communication tools
• Handle growing volumes of alerts and support multiple teams as your organization expands
• Have automated workflows, instant notifications, and dynamic incident tracking
• Facilitate clear, coordinated communication among team members during incidents
• Meet industry standards and regulatory requirements to protect sensitive data
• Provide tools for root cause analysis and help document lessons learned for continuous improvement

Choose Atlas Systems For Your Incident Response Software

Now that we've looked at all ten of these powerful products, it's easy to see why Atlas Systems is the right choice for incident response.

• From 24x7 managed SOC services that ensure no threat goes unnoticed to patch management and robust configuration change oversight. Every product in Atlas System is designed to cover a critical aspect of cybersecurity.
• Atlas Systems reacts quickly when something goes wrong and works to prevent issues before they happen, keeping your IT environment safe and secure.
• Backed by industry-leading experts and proven methodologies, Atlas Systems transforms cyber defense into a strategic advantage, building customer trust by showing that their data is safe.

Atlas Systems offers a full, integrated solution that detects and manages incidents in real time and builds a stronger, more resilient security foundation for your business. 

Interested to know more? Get on a call with us.

FAQs about Incident Response Softwares

What incident management tools are recommended for large organizations?

Large organizations benefit from scalable tools that offer robust automation and integrate seamlessly with existing systems. Many experts recommend platforms like Splunk On-Call, Service Now Security Incident Response, and Atlas Systems. 

Are there incident management tools that offer automation for post-incident analysis?

Yes, many modern incident management platforms now include automation features for post-incident analysis.

How important is automation in incident response tools?

Automation is crucial in incident response because it speeds up the entire process, from detection and triage to resolution and reporting, while minimizing human error.