What is AIOps
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A proper digital transformation integrates every level and function of a modern business, from operations to supply chain to customer marketing, utilizing the IoT, real-time streaming technology, and cloud technology to help companies optimize and modernize their business.
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Companies both large and small are embracing the digital transformation trend, updating their non-digital and manual processes with new technology like AI, machine learning, robotic process automation (RPA), and hyper-automation. Digital transformation can help personalize the customer experience in a multitude of ways. Great customer service begins with the recognition and acknowledgment of a customer.